Frequently Asked Questions
AutoNationParts Frequently Asked Questions (FAQs)
Why should I order parts from AutoNationParts.com?
AutoNationParts.com offers a wide selection of high-quality replacement parts for U.S. vehicles at competitive prices. We provide genuine original equipment (OE) parts backed by manufacturer warranties, fast shipping, and reliable service.
How can I obtain a copy of my receipt?
You can easily find your receipt attached to your original Order Confirmation email. Alternatively, you can view and print it directly through our online Order Status Portal by entering your order number and the email address used at checkout.
What web browsers are supported by your website?
Our store platform is fully optimized for a secure shopping experience on modern versions of major browsers, including:
- Google Chrome
- Mozilla Firefox / Firefox ESR
- Microsoft Edge
- Apple Safari (Desktop & Mobile)
- Native Android Browsers
What is a Core Charge?
A core charge is a refundable safety deposit required by manufacturers for specific recyclable components (such as alternators or starters). When you return your old, rebuildable part ("the core") back to us in its original product box, the deposit will be fully refunded to your payment method.
Do you ship outside of the United States?
Currently, AutoNationParts.com ships orders exclusively to destinations located within the United States. We do not provide international shipping services to Canada, Mexico, Puerto Rico, or other international locations at this time.
Can I ship my order to a different address?
Yes, you can specify a shipping destination that is completely distinct from your billing address during the checkout process. For your protection against online fraud, our secure customer verification support team may occasionally reach out to confirm your transaction details prior to fulfillment.
Do you ship to APO/FPO military addresses?
No, we are unable to fulfill or ship orders directed to APO/FPO military addresses at this time.
Can I have my order delivered to a PO Box?
No. Because we partner with ground shipping networks to guarantee prompt delivery of heavy vehicle components, a valid physical street address is strictly required to process and ship your order.
How can I track my package?
Once your package departs our facility, a shipment confirmation email containing a live tracking number will be sent to you. You can also view real-time shipping carrier updates directly inside our Order Status Portal.
Can I cancel my order?
Order cancellation requests can only be completed if the processing team hasn't prepared or shipped your items yet. Once a package is handled by the freight carrier, the order cannot be canceled, and a regular standard return must be initiated instead.
Are there any exceptions to order cancellations?
Yes. Components designated as special-order items may be subject to a 15% manufacturer restocking fee depending on their progress phase. For full terms, please consult our official Cancellation Policy documentation.
How do I return a part?
To safely send items back for a refund, ensure they are uninstalled, in their clean original box, and process your request through our online center. Review our step-by-step Return Policy details for complete criteria.
What should I do if I received a damaged or incorrect part?
If an item arrives damaged or doesn't match your order, please log into our tracking system immediately to flag the item and generate a resolution claim. To easily prevent dynamic part configuration errors on future orders, we highly recommend utilizing our Search by Vehicle Tool to match components against your specific VIN.
Are there any active promo codes available?
Yes! You can take advantage of promotional store savings on qualifying replacement part categories by using coupon code MAINT5SAVE during your online checkout checkout process.